Refund Policy

Legal Disclaimer

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The services, products, and recommendations provided by AIONYX Integrative Health and Wellness Institute are intended for informational and educational purposes only. AIONYX does not diagnose, treat, or cure any medical conditions. We do not replace the care, diagnosis, or treatment plans provided by licensed medical professionals, primary care physicians, or mental health providers.

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Our analyses — including but not limited to TCM face mapping, palmistry, iridology, tongue analysis, lifestyle audits, energetic mapping, and AI-assisted pattern recognition — are based on traditional holistic modalities and wellness observation practices, not medical science.

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Clients are encouraged to consult a licensed healthcare professional for any medical concerns, especially those involving chronic illness, serious health symptoms, or mental health needs. Insights and interpretations offered through our services may support wellness awareness and help guide further inquiry, but should not be relied upon as a substitute for professional medical advice.

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By booking a service or purchasing a product from AIONYX, you acknowledge and agree to this disclaimer.

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Refund Policy

We value your time, energy, and trust. Because our services are custom-created and energetically initiated upon booking, our refund policy is structured to honor the work and care that goes into every consultation.

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Digital Services (Consultations & Reports)

All digital services (including face, palm, iris, and lifestyle-based assessments) are non-refundable once the analysis process has begun. This includes:

• Receipt of intake forms or photos

• Start of intuitive or AI-assisted review

• Scheduling of live consults

• Submission of intake details or data

Rescheduling

We allow one complimentary reschedule for live sessions with at least 24 hours’ notice.

If you miss your session without notice or request multiple reschedules, a $25 rescheduling fee may apply.

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Expedited Services

Rush orders (Same-Day or Next-Day) are non-refundable once purchased. These services begin processing immediately and override standard timelines.

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Physical Products

Products sold via our store (including through Modalyst or dropshipping partners) are subject to the return policies of their respective vendors. AIONYX cannot process refunds for delayed shipping, damages during transit, or dissatisfaction with third-party products.

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For product issues, please contact us at hello@aionyxwellness.com, and we will assist you in coordinating with the seller.

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How to Request Support

To inquire about rescheduling, cancellation, or product concerns, contact us at:
hello@aionyxwellness.com

Please include your full name, order number, and the nature of your request.

 

All support requests are responded to within 24–48 business hours.

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By engaging with our services or purchasing from our store, you agree to this policy in full.

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We reserve the right to update these terms at any time to reflect service changes, legal updates, or platform improvements.